General Content

Customer Service with Microsoft CRM

General Content

MYOB Dynamics CRM integration

For all those people using MYOB for their Accounting and Microsoft Dynamics CRM for their customer management systems, integration is a huge time saver, producing efficiencies and a greater Return on Investment from money spent on computer software.

Customer Service with Microsoft CRM

So far, we have looked at Sales and Marketing functionality in Microsoft CRM and soon, after this article, I will be changing tact and looking at vertical market applications for Microsoft CRM 4.0.

This week, (and I apologize for not submitting anything last week, as I was at the Microsoft Partner Conference in Port Douglas, Queensland Australia), we will be looking at the customer service functionality in CRM. This functionality can be used in service scheduling, case management and multi-location scheduling to help your business run more effectively and to ensure that your customers are happy.

Marketing: List Management and Marketing Automation with Microsoft CRM 4.0

Last week I covered sales and the way that Microsoft CRM can help the end user – the Sales Professional – in doing his or her job better.

This week I would like to cover one of the coolest things in Microsoft CRM, the Marketing capabilities of Microsoft CRM 4.0.

Top Free IT “Extras”

The prevalence of technology in our daily lives means large profits for international technology companies like Microsoft and Apple; and locally from companies like MYOB and Telstra.

But we are finding more and more that businesses, not for profits and anyone using computers are using an increasing amount of "Free Stuff". So we’ve scoured the Internet looking for unique and innovative free software that will make your life easier.

iMIS iProducts

Metisc have created a suite of products that enhance iMIS from the early iMIS 4 through iMIS 10 and iMIS 15.

Metisc mBO WebServices - Plug and Play Joomla CMS providing all the functionality traditionally provided in iMIS eSeries or Public Views. Drupal and WordPress are also available

MiSync - Synchronisation of Contacts and Appointment data between Exchange/Outlook and iMIS.

iMail - Manage your email, SMS, printed letters, campaigns directly or through one of our communications partners. Do all your communications includng opt-outs, bounce/reject management and activity creation for iMIS through the one simple, easy and powerful tool.

iScore - A powerful ptoduct allowing Sporting data and Sporting competitions to be integrated and managed against your iMIS membership data.

iPrompts - Internationalization or is that Internationalisation?? iPrompts can solve the dlimemma of showing iMIS prompts, column headings, field prompts and other iMIS Portfolio elements in the language your staff need to see.

iForm - Business rules that make improve the quality, reliability and usefulness of iMIS data entry including custom forms that float outside the Cusotmer Portfolio.

iRemote - Want to query your data or add activities when not connected to your database? iRemote allows you to take subsets of your iMIS data and iMIS reports with you on a Notebook computer. Synchronise any activities when you connect backto your iMIS network.

Legacy Products

Advanced Solutions International and iMIS (Refer to your iMIS reseller for more details)

iSync - No longer supported by Metisc. See MiSync which provides similar functionality.

iView - No longer supported by Metisc. See iRemote which provides similar functionality.

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